Payment Policy

Last Updated: January 05, 2024

1. Payment Methods

We accept the following payment methods for transactions on our platform:

  • Credit Cards
  • Debit Cards
  • [PhonePe payment gateway]

2. Billing Information

Customers are required to provide accurate and up-to-date billing information when making a purchase on our platform. This includes full name, billing address, and valid payment details. Failure to provide accurate information may result in a delay or cancellation of the transaction.

3. Currency

All transactions on our platform are processed in [ INR (₹) ]. Customers are responsible for any currency conversion fees that may be applied by their payment provider.

4. Payment Authorization

By making a purchase on our platform, customers authorize us to charge the designated payment method for the total amount specified in the transaction. Customers also agree to comply with the terms and conditions set forth by their payment provider.

5. Subscription Payments

For subscription-based services, recurring payments will be automatically charged at the specified intervals unless canceled by the customer. Customers can manage their subscription preferences in their account settings.

6. Refunds

Refunds will be issued in accordance with our [Refund and Return Policy]. Please refer to that policy for detailed information on eligibility, processing times, and any associated fees.

7. Security

We prioritize the security of our customers’ payment information. All transactions are encrypted using secure technology. However, customers are encouraged to take additional precautions, such as regularly updating passwords and monitoring account activity.

8. Payment Confirmation

Customers will receive a confirmation email or notification once the payment is successfully processed. It is the customer’s responsibility to review and retain this confirmation for their records.

9. Contact Information

For any inquiries related to payments, billing, or disputes, please contact our customer support at [Customer Support Email] or [Customer Support Phone Number].

10. Changes to the Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically.

By making a payment on our platform, customers acknowledge and agree to the terms outlined in this Payment Policy.

Refund/Return Policy


Last Updated: January 05, 2024

  1. Refund Policy: 1.1. We aim to deliver high-quality online services to our customers. If you are dissatisfied with our services, please contact our customer support within 7 working days of the service delivery date.
    1.2. Refunds will be considered under the following circumstances: – Failure to provide the agreed-upon service – Service not as described – Technical issues preventing service access
    1.3. Refund requests should be submitted in writing, detailing the reasons for the request.
    1.4. Refunds will be processed using the original payment method or as store credit, depending on the customer’s preference.
  2. Cancellation Policy: 2.1. Customers can cancel services by contacting our customer support before the scheduled service delivery date.
    2.2. Cancellations made within 2 days before the scheduled service delivery date may be eligible for a full or partial refund, subject to our discretion.
  3. Non-Refundable Services: 3.1. Certain services are non-refundable, including but not limited to: – Services already provided – Consultation or advisory services – Customized or personalized services
  4. Service Guarantee: 4.1. We stand behind the quality of our services. If a customer encounters issues with the service, we will make reasonable efforts to address and resolve the concerns.
  5. Changes to Scheduled Services: 5.1. We reserve the right to reschedule or modify the delivery of services with reasonable notice to the customer.
  6. Customer Responsibilities: 6.1. Customers are responsible for providing accurate information necessary for service delivery.
    6.2. Failure to adhere to service guidelines or requirements may result in the forfeiture of eligibility for a refund.
  7. Dispute Resolution: 7.1. In the event of a dispute, both parties agree to engage in good-faith negotiations to reach a resolution.
  8. Changes to This Policy: 8.1. We reserve the right to update or modify this refund/return policy. Any changes will be effective immediately upon posting on our website.
  9. Contact Information: 9.1. For inquiries about our refund/return policy or to initiate a refund, please contact our customer support at [team@medicalmitra.in] or [+918595312407].

Payment Terms:

  • Specify the terms related to payments, including billing cycles, methods of payment accepted, and any applicable fees.
  • Clearly communicate any subscription or recurring payment details.